| Policy of Return & Refund | |
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If you decide to send us products to re-check or if the products are returned to us for warranty repair, all products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the products. Failure to do so may invalidate the warranty. Mobile Phone Services will assess a 20% restocking fees on any returned products. All shipping charges to deliver products to our company are fully paid by you - we will not refund shipping costs at any case. Please allow up to five (5) business days for our technician team to check out your returned products. If the products are found NOT DEFECTIVE, we shall return the products to you and you shall bear the shipping costs in addition to the testing fees of €25 charged by us. If the products are found to be DEFECTIVE and the products are covered under the manufacturer's warranties, the defective products will be repaired by the manufacturers and the repaired products will be shipped out to you. If you wish to choose DHL or Fedex to receive your repaired products quicker, please inform us - in this way we will calculate the cost for you (for products that do not come with free shipping only). NOTE: We shall not be responsible for products that are damaged during shipment or due to misuse/abuse by the customer/shipping carrier. If the warranty seal or sticker of the products are broken or have been tampered with, the products will no longer have any warranty and the manufacturers will no longer be liable for the repair or replacement of your products. NOTE: The manufacturers shall only be held responsible for warranty boxes which are purchased directly from our website with an order number. If you have purchased your products from a reseller who has purchased from us, then contact your reseller as your reseller is the one responsible for your warranty box, not us. Simply email us to request a ‘returns authorisation number’ – once you receive this, simply return to us at:Mobile Phone Services Contact person: Liao Qing Contact address: Room 606, Building number 2, Ya shi ju garden Ni gang east road, Luo hu district Shenzhen city Guangdong province China |